Can’t Connect Amazon Fire TV to Wi-Fi?

If you’re having trouble connecting your Amazon Fire TV to a Wi-Fi network, here are some solutions that may help.

Check Your Network Information

If you’re seeing a Wi-Fi password error, or if you’re having trouble entering your Wi-Fi password, keep in mind that:

  • Your Wi-Fi password is not the same as your Amazon account password.
  • Passwords are case sensitive.
  • There may be an issue with how you’re entering your password. Make sure you’re entering numbers and special characters correctly.

Also make sure your router, modem, and/or network specifications meet the following requirements for Amazon Fire TV devices: 

Network Specifications

  • Open, WEP, WPA-PSK, and WPA2-PSK encrypted networks
  • Hidden networks

Router/Modem Specifications

  • B, G, and N routers on 2.4 GHz
  • A and N routers on 5GHz
Tip: If needed, you can join your network using the WPS Button or PIN on your router or modem. Select Settings > Network from the Fire TV menu and choose the Join Using WPS Button or Join Using WPS PIN option.

If using a Static IP address, go to Settings > Network then select Configure Network. On the page that is displayed, choose your IP address.

If you’re still having trouble, your network administrator, Internet Service Provider (ISP), or the manufacturer for your router or modem may be in the best position to help.

Check Your Network Connection

There may be an issue with your Internet service itself. Your Amazon Fire TV features a network status tool that can help you diagnose problems with your connection and learn about ways to fix them.

To use the tool, select Settings > Network from the Fire TV menu, then press Play/Pause  on your remote.

The tool then checks to make sure your device is connected to your selected network, and it has an active connection to the Internet. It describes any problems with your connection, with recommended resolution steps you can try.

For more information, go to Check Your Network Status.

Note: If this doesn’t resolve the issue, or if you’re having trouble during first-time setup, we recommend contacting your Internet Service Provider (ISP) for additional help.

Check Your Device Set Up

Try to move your Amazon Fire TV device, router, and/or modem away from physical objects that can block your Wi-Fi signal—especially enclosed cabinets or home entertainment centers. To limit interference, move your Amazon Fire TV away from your TV or other electronics.

For Fire TV Stick Devices

We recommend using the HDMI extender or adapter included with your Fire TV Stick. This can optimize the physical location of your device and improve Wi-Fi connectivity. Also make sure to use the power adapter included with your device for optimal performance.

Restart Your Amazon Fire TV and Network Connections

Try restarting your device, router, and/or modem to see if this resolves the problem.

To restart your Amazon Fire TV:

  1. Unplug the power adapter for three seconds, then plug it back in.
  2. You can also restart your device with your remote. Press and hold the Select Select Button  and Play/Pause  buttons at the same for about five seconds, until your device restarts. Or, select Settings > Device > Restart from the Fire TV menu.

To restart your router/modem:

  1. Unplug the power adapter(s), and wait a full 30 seconds.
  2. If you’re using both a router and a modem, reconnect power to your modem first, then reconnect your router.
  3. Wait until both your router and modem have fully restarted before attempting to connect your Amazon Fire TV to your local network again.